You may have not planned your practice around compliance and risk management, but you know what they say? If you fail to plan, you plan to fail. Compliance programs are new to many private practices. What does a compliance program mean for your practice? The program is meant to be a series of checks and balances to ensure the practice is meeting standards. Why do you I need a compliance program?
A compliance program can prove to anyone that practitioners are making a reasonable attempt to comply with all regulatory requirements and have established the necessary procedures to do so. One reason why you might need a compliance program is to ensure staff applies the appropriate billing guidelines correctly. Medical documentation is important from a financial point of view. If a healthcare provider forgets to write something down in a patient’s chart, whether it regards to treatment, surgery, or a minor procedure, the facility will not be paid for it. Without documentations there is not proof that a patient received any services. Documentation and easy access to medical records can ensure patient confidentiality as well as a patient’s life in dire situation. If standards of care are being met then there will be thorough documentation. An important aspect of documentation comes from setting a standard for employees to follow including:
In order for your medical practice to run at its optimal level, you must take the time to evaluate your current practice and fix what’s keeping you from having an efficient medical office space. First, start by evaluating your own productivity; make a list of tasks you perform every day and see what most of your daily efforts are going towards. Some tasks might be responsibilities only you can perform while others could be delegated and therefore your time could be better spent focused on other things. How you handle your workload greatly affects the rest of the office’s workflow. You must set the tone for how the office should operate. For instance, if you’re disorganized and run late with patients then your staff falls behind on their own work. Some staff members might even pick up on your bad habits and emulate them, making the office run ineffectively.
You should also take the time to hire qualified staff members, both clinical and non-clinical, to work for you. How the medical staff operates depends greatly on how well they can do the job you’ve hired them for. If you don’t feel like you have time to dedicate going through resumes, you can always hire a third party medical recruiting company to only send you qualified candidates and perform background checks.
Another way to help your medical practice is to have a system of employee evaluation in place. Allowing staff members to asses themselves and be evaluated by the physician or practice manager can help improve employee satisfaction and this will cross over into other areas of the practice. By fixing small problems, committing to timeliness, and planning ahead your practice will only improve and become more efficient.